Refund policy

Refund Policy

Last updated: August 14, 2026

At AutoGlowLED, we are committed to providing high-quality vehicle-specific automotive LED lighting products and ensuring a reliable shopping experience for customers worldwide. If you are not completely satisfied with your purchase, we offer a 30-day return and refund policy.

30-Day Return Policy

Customers have 30 days after receiving their order to request a return.

To be eligible for a return:

The product must be unused or only slightly used for testing and compatibility checking.
The product must be in the same condition as received.
The product must include original packaging, accessories, and components.
Proof of purchase or order information must be provided.

Products that have been damaged due to improper installation, modification, or misuse may not qualify for a refund.

Supported Return Countries

We accept returns and provide customer support for orders shipped to the following countries and regions:

United Arab Emirates
Angola
Argentina
Austria
Australia
Bosnia & Herzegovina
Bangladesh
Belgium
Bulgaria
Bahrain
Brazil
Belarus
Canada
Switzerland
Côte d’Ivoire
Chile
Cameroon
Colombia
Costa Rica
Cyprus
Czechia
Germany
Denmark
Dominican Republic
Algeria
Ecuador
Estonia
Egypt
Spain
Ethiopia
Finland
France
United Kingdom
Georgia
Ghana
Greece
Guatemala
Hong Kong
Croatia
Hungary
Indonesia
Ireland
Israel
India
Italy
Jordan
Japan
Kenya
Cambodia
South Korea
Kuwait
Kazakhstan
Lebanon
Liechtenstein
Sri Lanka
Lithuania
Luxembourg
Latvia
Morocco
Moldova
Montenegro
Madagascar
North Macedonia
Myanmar (Burma)
Malta
Mauritius
Mexico
Malaysia
Mozambique
Nigeria
Nicaragua
Netherlands
Norway
Nepal
New Zealand
Oman
Panama
Peru
Philippines
Pakistan
Poland
Puerto Rico
Portugal
Paraguay
Romania
Serbia
Russia
Saudi Arabia
Sweden
Singapore
Slovakia
Senegal
El Salvador
Thailand
Tunisia
Türkiye
Taiwan
Tanzania
Ukraine
Uganda
Uruguay
Uzbekistan
Venezuela
Vietnam
South Africa
Zambia
Zimbabwe

How to Request a Return

To start a return, please contact our customer support team:

Email: support@autoglowled.top

Please provide:

Order number
Customer name
Product name
Reason for return
Photos or videos if the product is defective, damaged, or incorrect

Please do not send items back before receiving return approval. Unauthorized returns may not be accepted.

Return Shipping

For defective, damaged, or incorrect items:

We will review the issue and provide assistance.
A return shipping label may be provided when the issue is confirmed to be caused by product defects or shipping errors.

For non-defective returns, including:

Changed mind
No longer needed
Ordered the wrong vehicle model or year
Vehicle compatibility issues caused by incorrect selection

the customer may be responsible for return shipping costs.

Vehicle Compatibility

Our products are designed as vehicle-specific LED interior lighting solutions.

Before ordering, customers should confirm:

Vehicle make
Vehicle model
Model year
Trim level
Interior light configuration

If you are unsure about compatibility, please contact us before purchase.

If the wrong product was ordered due to vehicle compatibility issues, we will assist with an exchange or replacement solution whenever possible.

Exchanges

We accept exchanges for:

Defective products
Damaged products
Incorrect products received
Vehicle compatibility issues

To request an exchange, please contact:

support@autoglowled.top

Our team will provide further instructions after reviewing your request.

Non-Returnable Items

Certain items cannot be returned:

Products damaged by incorrect installation
Products that have been modified
Products missing original packaging or accessories
Clearance or final sale items
Gift cards

European Union 14-Day Cooling-Off Period

For customers located in the European Union, you have the right to cancel or return your order within 14 days after receiving your goods, without providing a reason.

Returned items must:

Be unused or in original condition
Include original packaging
Include proof of purchase

This does not affect any other consumer protection rights provided by applicable laws.

Refund Processing

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved:

The refund will be issued to your original payment method.
Refund processing will be completed within 10 business days.
Your bank or payment provider may require additional time to complete the transaction.

If you have not received your refund after 15 business days from approval, please contact us.