Return & Refund Policy
We want you to love your new interior lights. If something isn’t right, we’re here to help.
General Return Conditions (All Customers)
Return Window: You may return most unused items in their original condition and packaging within 30 days of delivery.
Eligibility: Items must be undamaged, unworn, uninstalled, and include all accessories, manuals, and the original box. We reserve the right to refuse returns that show signs of use or installation.
Non‑Returnable Items: Gift cards, clearance/final sale items, and custom orders cannot be returned unless defective.
Return Shipping Costs: Unless the item arrived damaged or incorrect, return shipping is the customer’s responsibility. We recommend using a trackable shipping service.
Refund Process: Once we receive and inspect your return, we will notify you and issue a refund to your original payment method within 5–10 business days. Original shipping charges (if any) are non‑refundable, except in cases of our error.
Special Rights for EU Customers – Right of Withdrawal
In compliance with EU consumer law, customers located in the European Union have the right to withdraw from the purchase contract within 14 calendar days without giving any reason. The withdrawal period begins the day you (or a nominated third party) receive the goods.
To exercise your right of withdrawal, you must inform us of your decision by an unequivocal statement (e.g., email or using the model withdrawal form below) before the 14‑day period expires. You then have 14 additional days to send the goods back.
Model Withdrawal Form (optional to use):
To: [Your Store Name], [Email: tkshopus@lococoa.com]
I hereby give notice that I withdraw from my contract of sale of the following goods:
[Order Number / Item description]
Ordered on [Date] / received on [Date]
Your Name:
Your Address:
Signature (only if sent by paper):
Date:
Effects of Withdrawal
We will refund all payments received from you, including standard delivery costs (but not supplementary costs from choosing a non‑standard shipping method). The refund will be processed without undue delay, and in any event within 14 days after we receive the returned goods or proof of return. We may withhold reimbursement until we have received the goods back. Refund will use the same payment method unless expressly agreed otherwise; no fees will be charged for the refund.
Return Condition & Depreciation
You are liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. Please handle the products carefully and keep all packaging. EU return shipping costs are the responsibility of the customer unless our policy states otherwise (in some countries we might cover return cost if defective – please specify if you’d like to cover that).
Defective or Incorrect Items
If you receive a faulty, damaged, or incorrect product, please contact us within 48 hours of delivery with clear photos. We will arrange a prepaid return label (for eligible countries) and offer you a replacement or full refund, including any shipping charges.
Exchanges
We do not process direct exchanges at this time. To swap an item, simply return the original product under the applicable policy and place a new order for the desired item.
Please contact tkshopus@lococoa.com to initiate any return – do not send items back without prior authorization.